Monile number verification and time-based two factor authentication (TOTP)
Support direct payment to all major payment channel Paypal, VISA and Master.
NLP/NLU in Bahasa Melayu and English
NLP/NLU engine that has support hybrid syntactic parser (Malay, English and its mixture) and one-step cycle learning features, that allows it to incorporate new knowledge without retraining of the whole model.
Analysis and Reporting
Provide insight on user profiling usage analysis, preferences, compliances and audit log.
To capture user particulars for content targeting.
Users can access the latest news/announcement.
To broadcast immediate news to selected target audiences.
To collect user feedback and present information gathered in report.
To show the corporate event calendar.
Open ended question to enquire information stored in the knowledge base.
Fewer Phone Calls Save over 50% on support by shifting support conversations from phone to chat
Fewer Tickets Tackle up to 90% of general customer queries through self-service chat
Higher Satisfaction Up to 30% higher Customer Satisfaction ratings when you deliver support via chat