Online E-Commerce Storefront and Fulfilment Centre

What is RiaDagang.com

Online e-commerce storefront and fulfillment center

Empowering Malaysian Online Brands

Using WhatsApp & Telegram to manage around 15,000 agents (dropshippers) nationwide

The Challenge

Thousands of questions daily related to product inquiries

Customer is unhappy and at risk of leaving due lack of customer support

Need to employ more customer support staff due to increase of online users

The Outcome

SITI managed to handle 70% product related inquiries

Increases customer lifetime value

Improve customer experience and engagement

Increase sales revenue by 80% within 2 months


SITI Platform

Microsoft Bot Framework

Azure Cloud

Integration with Shopify e-commerce platform