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Information technology is the key that drives today's businesses. Whether you are a small, medium or large organization, Infrastructure Operation Solutions deliver the tools you need to cost effectively manage your company's IT assets and deliver superior support to your end users.
For IT professionals who need to simplify and gain control over their increasingly complex environments, Infrastructure Operation Solutions automate critical IT functions, such as helpdesk, asset management, asset movement tracking, software deployment , network and servers monitoring, etc.
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Benefits
- A complete Solution
A comprehensive solution for managing and supporting your IT assets.
- Optimize Help Desk Efficiency
Increase helpdesk efficiency and exceed user expectations.
- Gain Control of Your IT Assets
Automatically discover, audit, build and manage your IT asset inventory.
- Puts IT data at your fingertips
It capture IT asset knowledge you can use to manage inventory hardware software and user information.
- Manage Asset's Lifecycle
It tracks changes through an Asset's lifecycle and build an audit history of all changes.
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Inventory Auditing
Inventory Auditing performs hardware and software auditing on all the client computers on demand or based on schedule. You can run a wide variety of reports against the result data, so you can plan upgrades, track hardware and software assets or check software license compliance.
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IT Asset Movement Tracking
An online web application that tracks the IT assets movement within the organization, it enables an organization to track changes throughout an asset's lifecycle. With the information captured, the organization can easily identify the whereabouts of an asset, its current status (functional or non-functional), and the current user (including the user’s asset history).
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Helpdesk
A robust and easy-to-use helpdesk that assists organization in automating their customer service and IT support processes to deliver consistent, reliable and superior services to both internal and external customers.
It enables end-users to submit trouble tickets via a browser or through email. It automates several key workflow tasks such as case routing, requester/technician notifications and handling of SLA rules. As a result, your organization’s support team can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution time, share knowledge effectively and improve client satisfaction.
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Network and Servers Monitoring
The network is an important element of most businesses. Keeping the network up and running is one of the biggest challenges faced by IT managers. When the network is down, all business processes are forced to switch to manual mode, which could be cumbersome and time-consuming.
Network and Servers Monitoring is an affordable, easy way to effectively monitor the vital components of your network. It delivers powerful, flexible tools to continuously monitor network health and performance, help ensure maximum availability of mission-critical server applications and vital network resources and avoids costly down time.
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